Frequently Asked Questions
cv67 FAQ — Answers to all your questions right here
From opening an account to claiming bonuses, bKash deposits to quick withdrawals — find everything you want to know about cv67 in one place.
cv67 is a safe and accessible online gaming platform for players in Bangladesh. On this FAQ page you will find detailed answers on account registration, transactions via bKash and Nagad, the welcome bonus, cricket betting, slots, responsible gaming, and more. If your question is not listed, our 24/7 Bengali live chat support is always ready.
Account and Registration
To open an account at cv67, you need an active mobile number, a unique username, and a strong password. The registration process is entirely online and takes just a few minutes. Make sure your details are accurate, as they will be verified at the time of withdrawal.
Yes, cv67 is only for people aged 21 or older. Please confirm your age honestly. Any kind of gaming activity is strictly prohibited for minors. If an age discrepancy is found during identity verification, the account may be closed.
No, only one account per person is allowed at cv67. Creating multiple accounts from the same mobile number or the same device is considered a rule violation, and all associated accounts may be suspended. If you run into any issues, contact us via live chat.
Click the "Forgot Password?" option on the login page and an OTP will be sent to your registered mobile number. You can verify the OTP and set a new password. If you have trouble with this method, contact our 24/7 live chat directly — our support team will assist you in Bengali.
Absolutely. cv67 is a fully mobile-friendly platform — it runs smoothly on both Android and iOS devices directly from the browser. No separate app download is needed. Open the site in any smartphone browser and enjoy the full gaming experience.
Deposits and Withdrawals
After depositing from bKash to cv67, the amount is usually credited to your account within a few minutes. The process is fully automated. There may be a slight delay during peak hours. If it takes more than 15 minutes, contact live chat with your transaction reference number.
The minimum deposit amount at cv67 is ৳100 for any payment method. The same rule applies for bKash, Nagad, Rocket, and bank transfer. You can start with a small amount to get familiar with the platform.
Yes, withdrawals from cv67 to Nagad are easy. The withdrawal process is usually completed within 5 to 30 minutes. The minimum withdrawal amount is ৳500. Withdrawals are processed even at night or on holidays.
cv67 itself does not charge any deposit or withdrawal fees. However, bKash, Nagad, or Rocket may apply their own transaction charges, which are entirely governed by those payment services' policies. Bank transfers may also carry the bank's own charges.
Yes. cv67 supports deposits and withdrawals through four methods — bKash, Nagad, Rocket, and bank transfer. Processing time for bank transfers may be somewhat longer compared to mobile banking. The minimum deposit is ৳100 for all methods.
If it has been more than 30 minutes since your withdrawal request, first check the transaction history in your mobile banking app. If the issue is still unresolved, contact our 24/7 live chat or email [email protected] with your request ID and full details.
Games and How to Play
To bet on BPL matches at cv67, go to the Cricket section, select the ongoing or upcoming match, and choose your preferred market — match winner, toss, top batter, or over/under. Enter the bet amount and confirm. You can also place real-time bets on live matches.
RTP, or Return to Player, is the theoretical calculation of what percentage of bets a slot game returns on average over the long term. It is not a guarantee of the result of each spin, but rather a statistical average across millions of spins. Volatility indicates how frequently and how large the rewards come.
cv67 uses software only from trusted and recognised game providers such as Pragmatic Play, PG Soft, JILI, Spribe, and others. Games from these providers use a Random Number Generator (RNG) that is tested by third-party auditors, ensuring fair play.
Yes, the live casino section of cv67 runs fully smoothly on mobile browsers. All live games, including live tables from Evolution Gaming and Ezugi, are optimised for smartphone screens. A stable internet connection (4G or WiFi) will give you the best experience.
cv67 offers betting on major international cricket tournaments including the T20 World Cup and IPL. Both pre-match bets before the game starts and in-play bets during the match are available. You will find various markets including wickets, runs, and partnerships.
Bonuses and Promotions
When you open a new account and make your first deposit, cv67 will give you a 100% match bonus up to ৳20,000. This means if you deposit ৳10,000, you will receive an additional ৳10,000 as a bonus. The bonus is added automatically — no separate code is needed.
The wagering requirement for the cv67 welcome bonus is 20 times (20x). This means if you receive a ৳5,000 bonus, you need to place a total of ৳100,000 in bets before withdrawing. There is a specific time limit to complete this — see the full terms and conditions page for details.
cv67 has three VIP levels — Bronze, Silver, and Gold. Playing regularly will move you up to higher levels. At the Bronze level you can get up to 0.4% weekly cashback, at Silver up to 0.8%, and at Gold up to 1.2%. Higher levels also bring special offers and priority support.
Yes, bonus funds are generally usable across all game categories including slots, live casino, and sports betting. However, specific terms may differ for different promotions. It is a good idea to read the detailed terms of any promotion before claiming it.
cv67 runs various special promotions from time to time, which may include referral offers. Visit the Promotions section of the site or ask via live chat for details on current promotions. Check the site regularly for updates on new offers.
Security and Responsible Gaming
cv67 keeps all your information secured with SSL encryption technology. Your personal and financial information is not shared with any third parties. Our servers and databases go through regular security checks. See the privacy policy for full details.
Change your password immediately and contact us at [email protected] or via live chat. Our support team will take swift action to secure the account. For future protection, use a strong, unique password and do not share it with anyone.
cv67 believes in responsible gaming. If you feel your gaming habits are getting out of control, contact our support. We offer features such as deposit limits, self-exclusion, and cooling-off periods. Visit the responsible gaming page for more details.
To self-exclude, send a request directly via live chat or to [email protected]. Our support team will temporarily or permanently close your account for the specified period. This is handled with complete confidentiality.
Yes, cv67's live chat support is active 24 hours a day, 7 days a week. Support is available even on Eid or any public holiday, in Bangladesh Standard Time (BST, UTC+6). Our support agents speak in Bengali, so there is no language barrier.
Still have questions?
Our 24/7 Bengali support team is always by your side. Chat directly via live chat or send an email — you will get a quick response.
Live Chat
Chat directly in Bengali on the site — active 24/7
Email Support
[email protected] — for detailed enquiries